Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and hdprozo when you open an account, make deposits via bKash, Nagad, or Rocket, and access the lobby. Access depends on your local law and eligible regions — read these terms carefully before you proceed.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to local law
hdprozo Terms and Conditions That Govern Your Account
HOW WE OPERATE

How hdprozo Handles Your Account and Data

We hold your account data securely and only use it to operate your account, process payments, and respond to support requests. Here is what that looks like in practice.

Payment Verification

Every deposit and withdrawal is matched against the wallet number registered to your account. If a bKash or Rocket transfer arrives from an unregistered number, we hold it pending verification rather than processing it automatically.

Account Security

Your account is protected by a password and OTP verification on login. We do not store your mobile wallet PIN — that stays between you and your bKash, Nagad, or Rocket app.

Data Retention

We keep transaction records and account activity logs for as long as required by applicable law. You can request a summary of your account data by contacting support through the help centre.

Term Change Notice

When we update these terms, we post a notice in your account dashboard before the change takes effect. You can contact us to ask what changed before deciding whether to continue using your account.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our support team can clarify specific clauses, walk you through a disputed transaction, or help with account verification questions.
Email Support Send a detailed message to our support address for written responses on account closures, payment disputes, or formal term queries. We aim to respond within one business day.
Account Help Centre Your account dashboard includes a help section where you can submit a ticket directly tied to your account ID — useful for wallet verification issues involving bKash, Nagad, or Rocket.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh.

These terms apply to anyone who opens an account on hdprozo. Access depends on whether online gaming is permitted under your local law and whether you are in an eligible region.

No. Deposits must come from a wallet registered in your own name. Payments from a third-party bKash, Nagad, or Rocket account will be held and may be returned pending verification.

Contact support via live chat or the help centre with your account ID and the transaction reference. We will review the payment record and respond with our findings within one business day.

Submit a data request through the account help centre. We will compile your transaction history and account activity and send it to the contact details registered on your account.

You must meet the minimum eligible age set by your local law. We do not set that threshold — it is your responsibility to confirm you qualify before opening an account with us.

We post a notice in your account dashboard before any update takes effect. Continuing to use your account after the effective date means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.