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Terms That Govern Your Account on hdprozo

Your access to hdprozo and use of our services — including deposits via bKash, Nagad, and Rocket — is subject to the legal terms set out here.

Account ConditionsJurisdiction NoticebKash & Nagad PolicyData HandlingContact Rights
hdprozo Terms That Govern Your Account on hdprozo
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Account and Policy Queries For questions about your account terms, wallet conditions, or eligibility, contact our support team through the live chat in your account dashboard. We handle policy queries in English.
Formal Written Requests Data access requests, account closure notices, and formal disputes must be submitted in writing via the support ticket system. Include your registered account details so we can verify your identity.
Wallet Transaction Disputes If a bKash, Nagad, or Rocket transaction does not reflect correctly in your account, raise a ticket within 72 hours and attach the transaction reference from your mobile wallet app.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Retention and Access

We hold your account data only as long as your account is active or as required by applicable law.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings; blocking analytics cookies does not affect account access.

Account Security Practices

Your account is protected by OTP verification tied to your registered mobile number. Each login from a new device triggers a fresh OTP to that number — if you did not request it, contact support immediately to lock the account.

Who to Contact for Changes

To update your registered mobile number, linked wallet, or personal details, submit a verified request through the account settings page. Changes to wallet-linked details require re-verification before the next withdrawal.

Common Questions About Your Rights and Our Policy

Access and eligibility depend on the laws that apply in your location. We do not make that determination for you — check your local regulations before opening an account or making a deposit.

Yes. Submit a written data access request through the support ticket system with your account details. We will verify your identity and respond within the timeframe required by applicable law.

Wallet identifiers linked to your account are removed from active records upon closure. Retention of transaction logs may continue where required by law, but your wallet number is not used after closure.

Raise a support ticket within 72 hours of the transaction. Attach the reference number from your bKash, Nagad, or Rocket app. Our team will cross-check against payment records and respond with a resolution.

The governing law is stated in the full terms document accessible from your account. Where local law in your region conflicts with those terms, local law takes precedence for residents of that region.

We publish the current version on this page. If a material change affects your account conditions, we will notify you via the contact details registered to your account before the change takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.